Shipping & Payment

6. Payment terms

We will deliver the ordered goods once payment has been received.

7. Delivery terms, delivery costs

All orders are carefully and securely packaged by us and shipped via DPD’s parcel service or haulage service (for general cargo). Unless otherwise agreed, goods will be delivered to the delivery address provided. The customer is liable for ensuring that the goods can be transported to the delivery address. The customer must notify spirella AG beforehand of any circumstances that may make delivery difficult. No deliveries will be made on Sundays or public holidays. If access to the delivery location is difficult or impossible with a normal lorry, particularly in mountainous regions or car-free zones, delivery will only be made to the nearest generally accessible location that can be reached with no additional effort or costs (e.g. valley stations). The type of delivery depends on the item(s) ordered and will be determined by spirella AG

spirella AG reserves the right to impose restrictions on the quantity of goods ordered. If one of the items ordered by the customer is out of stock, delivery of the remaining items will not be affected. Missing items will be delivered at a later date.

Delivery by parcel post costs CHF 7. We deliver free of charge if the value of the order is CHF 75 or above.
Transport costs will be shown separately.

The delivery of our products can only be made within Switzerland.

8. Export / customs duties

Customers are liable for any import charges that may be payable on goods imported to countries outside Switzerland. Import charges, customs duties and fees are not part of the shipping costs.